Bitstamp Login — Quick guide to sign in, troubleshoot & secure your account

Overview

Bitstamp is a well-established cryptocurrency exchange. This page explains how to access your Bitstamp account using the web and mobile apps, how to fix common login problems, how two-factor authentication (2FA) works, and what to do if you can’t sign in. Follow the steps carefully to maintain access while keeping your account secure.

How to log in (web)

1. Open your browser and go to bitstamp.net.
2. Click the Log in button at the top-right of the homepage.
3. Enter the email address linked to your Bitstamp account and your password.
4. If 2FA is enabled, provide the One-Time Password (OTP) from your authenticator app or SMS code.
5. Click Sign in. You’ll be redirected to your dashboard on successful authentication.

Tip: Use a modern, updated browser (Chrome, Firefox, Edge or Safari) and avoid public Wi‑Fi when accessing financial accounts.

How to log in (mobile)

1. Open the official Bitstamp app on iOS or Android (download from the App Store or Google Play).
2. Tap Log in, enter your registered email and password.
3. Confirm 2FA if prompted using your authenticator app or SMS.

Troubleshooting common login issues

• Wrong password: Use the "Forgot password" link to reset. Check spam for the reset email.
• Forgot email: Recover by checking old messages or saved browser autofill; contact Bitstamp support if needed.
• 2FA not working: If your authenticator time drifted, re-sync time on your phone or use backup codes. If you lost your device, follow account recovery steps below.
• Account locked: Too many failed attempts may lock the account temporarily. Wait 15–30 minutes and try again, or contact support.
• Unrecognized device or IP block: Clear cache and cookies, try a different network, or verify your identity if requested.

Two‑Factor Authentication (2FA)

2FA protects your account by requiring a second verification step. Bitstamp supports authenticator apps (TOTP) and SMS. Authenticator apps such as Google Authenticator or Authy are more secure than SMS.

1. Go to Security > Two-Factor Authentication in your account settings.
2. Choose your method (Authenticator or SMS) and follow the on-screen instructions to enable it.
3. Securely store your recovery/back-up codes — they are the fastest way to regain access if you lose your 2FA device.

Account recovery — lost password or 2FA

1. Use the password reset link for lost passwords.
2. If you lost 2FA, use saved backup codes. If none are available, contact Bitstamp support and be prepared to verify identity with ID documents and proof of account ownership.
3. Expect identity checks — provide requested documents carefully and follow support guidance.

Security best practices

• Enable 2FA and keep backup codes offline.
• Use a unique, strong password and a password manager.
• Enable email alerts and review active sessions regularly.
• Beware of phishing — always check the site domain and never share your password or 2FA codes.

FAQ

Q: I didn’t receive a password reset email.
A: Check spam folders, mail filters, and ensure the email address is correct. If still missing, contact support.

Q: Can I use SMS and authenticator together?
A: You can set both, but authenticator apps are preferred for security.